FAQs
Q: How do I get more information about an item before placing my order?
A: For product inquiries, you can call or WhatsApp us at +91 9639222136. You may also email us at samhomecollection1@gmail.com, and we will be happy to assist you.
Q: How do I place an order on Sam Home Collection?
A: You can add your chosen items to the shopping cart and place an order through our website. Alternatively, you can contact us at +91 9639222136, and we can assist you with placing the order.
Q: What should I do if I receive a damaged mirror?
A: Please initiate an exchange request within 24 hours of delivery for any damaged item.
Q: Do you accept returns?
A: Returns are accepted only in the case of incorrect item delivery.
Q: Do you customize products?
A: Yes, we offer customization for select items. Please contact customer service with your request.
Q: Can I place an order via WhatsApp?
A: Yes, you can place an order by messaging us on WhatsApp at +91 9639222136.
Q: Where are you based? Do you have a physical store?
A: We are based in Moradabad, with our warehouse located there as well. Currently, we do not have any physical stores. Our factory address is listed on the "Contact Us" page of our website.
Q: How do I track my order status?
A: Once your order is placed, you will receive an email with the order details. You can track your shipment using the link provided in the email.
Q: Can I change my shipping or billing address after placing an order?
A: Yes, you can update your address by contacting us via email or WhatsApp, as mentioned on the "Contact Us" page of our website.
Q: Can I view products before purchasing?
A: While we cannot provide physical samples, we can share real-time images upon request. Additionally, you can review product feedback on our website. Rest assured, all our products are of premium quality and craftsmanship.
Q: What is the origin of your products?
A: All our products are proudly manufactured in India.
Q: Do you offer a first-time customer discount?
A: Yes, first-time customers receive a 5% discount on their order.
Q: Do you ship internationally?
A: Not at the moment.
Q: What should I do if I receive a damaged, defective, or incorrect product?
A: In the rare event of receiving a damaged or incorrect item:
- Send us an unboxing video and photos of the product and packaging within 24 hours of delivery.
- Artisanal, handmade products may have slight variations in texture, color, or size, which are not considered defects.
For missing items, theft, or discrepancies, please contact us immediately with proof (e.g., a video before opening the package).
Q: What should I keep in mind while returning a product?
A: Returned items must be:
- In their original packaging.
- Unused and in the same condition as received.
- Accompanied by all original documentation.
Q: What is your cancellation policy?
A:
- Orders cannot be canceled or altered after 4 hours of placement.
- Once packed or shipped, orders cannot be canceled and will be treated as returns if refused.
- For COD orders, Sam Home Collection reserves the right to deny future orders.
- For prepaid orders, two-way shipping costs may apply in case of cancellation after shipment.
Q: Can I get a refund instead of store credit?
A: Refunds are not offered. Instead, you will receive store credit or a voucher upon return approval. Store credit is valid for 3 months and can be used for future purchases without restrictions.
Q: How can I place a bulk order?
A: For bulk orders, please email or WhatsApp us your query. Our team will assist you promptly.
Q: Can I customize an item?
A: We do not currently offer product customization. However, you can add gift wrap or a personalized message during checkout.
Q: Can I sell my products on the Sam Home Collection website?
A: If you’re interested in collaboration, email your details to samhomecollection1@gmail.com, and our team will get in touch.
Q: What are the payment options?
A: We accept:
- Debit/Credit Cards
- Net Banking
- Wallets
- UPI
- PayPal
- Razorpay
Additionally, you can use Sam Home Collection Gift Cards or discount codes at checkout.
Q: Is Cash on Delivery (COD) available?
A: No, COD is currently not available.
Q: Can I pay through a bank transfer?
A: Yes, contact our customer care team for the necessary details.
Q: Does Sam Home Collection store my card or account details?
A: Your information is secure with us. We use your details solely for order processing, delivery, and opted communications. For more information, refer to our Privacy Policy.
Important Note: All disputes are subject to the jurisdiction of Moradabad, Uttar Pradesh, India.