Refund policy

At Sam Home Collection, we are committed to ensuring customer satisfaction while maintaining a clear and transparent return process. Please read the policy carefully before making a purchase.

Returns

  • Wrong Product Delivery: Returns are accepted only if the wrong product has been delivered.
  • Damaged Products: Exchanges are available only for the same product in the case of damages.

Important Note:

  • We strongly recommend checking the unedited images of products available on our social media pages and website before placing your order.

Parcel Opening Instructions

To ensure a smooth claims process, the following steps are mandatory:

  1. Record a 360-degree parcel opening video without any pauses, trims, or cuts. Ensure the parcel is clearly visible throughout the video.
  2. Open and inspect the parcel on the same day of delivery. Claims for defective or incorrect items will not be entertained without an opening video.
  3. For fragile items like mirrors or glass, claims will not be accepted if the product is unboxed more than 24 hours after delivery.

Return Eligibility

  • The item must be in its original condition, unworn or unused, with all tags and packaging intact.
  • Proof of purchase (receipt) is required.

Return Process

To initiate a return, please contact us at samhomecollection1@gmail.com.

  • Returns must be shipped to the following address:
    NH-09, Near Toll Tax Plaza, Bypass Road, Moradabad, 244001, UP, India.
  • If the return is approved, customers are responsible for the return shipping cost.

For return-related queries, you can reach us at samhomecollection1@gmail.com.

Damaged Items

If you receive a damaged item, please:

  1. Provide a parcel opening video showing the item and courier bag.
  2. This video is required to file a claim with the courier company. Without it, claims for damaged items cannot be processed.

For fragile items such as mirrors and glass:

  • Broken items must be disposed of as they are non-returnable.

Non-Returnable Items

  • Sale items.
  • Gift cards.
  • Items opened beyond the specified time frames mentioned above.

Exchanges

  • The fastest way to get a replacement is to return the item (if eligible) and make a separate purchase for the new item once the return is accepted.

Refunds

  • Refunds are issued exclusively in the form of gift cards, valid for 3 months from the date of issuance.
  • If more than 15 business days have passed since your return was approved and you have not received your gift card, please contact us at samhomecollection1@gmail.com.

Order Tracking

  • Once your order is shipped, tracking information will be sent to you via email, text message, or WhatsApp (if applicable).
  • Please note that tracking details typically become available 24 business hours after the shipping label is created.
  • The order status may remain as "Processing" until the item is delivered.

Legal Notice

All disputes are subject to the jurisdiction of Moradabad, Uttar Pradesh, India.

We appreciate your understanding and cooperation. If you have any questions, feel free to reach out to us at samhomecollection1@gmail.com.